24x7 SOC Services in India

With the advancement and continuous evolution of cyber technologies, both small and large businesses in India need to adopt proactive cybersecurity tactics. The necessity for SOC services in India is justifiably increasing, and for good reason. A 24x7 Security Operations Centre or SOC represents the most critical aspect of your cybersecurity defence infrastructure; it provides constant vigilance, detection, and response, reducing the risk of major security incidents. 

But how do you select an SOC partner and vendor? What are the most pressing expectations on both sides, and what does the vendor need to clarify before the agreement signing? We will try to answer these questions in the article. 

What Is a 24/7 SOC? 

The Security Operations Centre (SOC) serves as a dedicated unit with cybersecurity professionals and analysts whose task is to continuously observe and defend an organisation's IT infrastructure. At a 24x7 SOC, defences are maintained around the clock so that no malicious activity goes unnoticed, regardless of when it occurs. 

SOC teams typically operate using tools such as:-

1. Security Information and Event Management (SIEM).

2. Endpoint Detection and Response.

3. Threat Intelligence Platforms, or simply, Threat Platforms.

4. Firewalls and Intrusion Prevention Systems or Intrusion Detection Systems (IDS/IPS). 

Why Do Indian Businesses Need 24/7 SOC Services? 

1. Increase in cyber attacks in India 

Cyber attacks in India have increased significantly in the last few years. In 2023 alone, CERT-In reported over 1.3 million cases involving ransomware, phishing, and zero-day exploits. Concerning finance, healthcare, e-commerce, and even critical infrastructures, the risks and the stakes are extremely high now.  

2. Compliance Requirements 

CERT-In guidelines, RBI Cybersecurity framework, SEBI Cyber Security circular, ISO/ IEC 27001 and other Indian regulations require businesses to strengthen their monitoring and incident response services, which are the basic offerings of every mature SOC.   

3. Lack of Internal Resources 

Setting up an in-house SOC becomes a challenge due to a lack of internal resources, particularly exceptional talent, sophisticated tools and expensive operational costs. Managed SOC services available in India come as a scalable, cost-efficient alternative. 

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What to Expect from a 24/7 SOC Service Provider 

Here’s what you should expect from an Indian Managed SOC vendor as part of their service-level agreement (SLA) before pre-signing a contract:   

1. Real-Time Threat Monitoring: Strive for SOC quality that covers some form of perpetual log watching and networked devices traffic and infrastructure cloud monitoring to identify infrastructural breaches 24/7.   

2. Incident Detection & Response: They should detect incidents automatically, conduct a proactive investigation of any irregular activity, containment of any aggressor, and assist in rescue actions. Ensure that the proposal contains MTTD and MTTR statistics.   

3. Advanced Threat Intelligence: Superior SOCs heavily rely on global threat intelligence feeds, AI heuristic tools, and analytics built on behavioural benchmarks to unmask sophisticated hidden malware, insider theft, and unexplained assault.   

4. 24x7 Analyst Support: SOC must maintain L1, L2, and L3 proficient ranks of qualified personnel who are ready to provide top crust investigation, legislation, and take-action intelligence at all material times.   

5. Compliance & Reporting: Expect assistance in meeting compliance with ISO, PCI-DDS, GDPR and applicable RBI, also expect fortnightly/monthly threat auditing and reporting alongside maintaining and posting logs and policies.   

6. Vulnerability Management: Some SOCs include exposed periodical skeleton scans, asset discovery, and patch-following as added value services. 

7. Cloud, Endpoint and IoT Coverage: Modern SOCs are expected to integrate Monitoring and Management Systems with cloud services (AWS, Azure, GCP), remote endpoints, and IoT devices. 

Also Read:- How to Set Up a 24/7 SOC Without Hiring a Full Security Team

Top Players Offering 24/7 SOC in India 

Some of the top-tier SOC providers offering services to Indian businesses include: -

1. Tata Communications

2. BM Infotrade Pvt. Ltd.

3. Infosys Cyber Defence Centre 

4. KPMG Cyber SOC  

5. Quick Heal Seqrite Services  

6. Inspira Enterprise 
  

These players offer both on-premises SOC setups and fully managed SOC-as-a-Service (SOCaaS) models. 

Challenges to Consider 

While outsourcing SOC operations is practical, it’s not without challenges: 

• False Positives: Too many alerts can overwhelm internal teams if filters aren't fine-tuned. 

• Lack of Context: External SOCs may lack deep knowledge of your business-specific threats. 

• Integration Complexity: Integrating existing tools (firewalls, apps, logs) with the vendor’s stack may take time. 

• Vendor Lock-in: Some SOCs may tie you to specific tools or platforms. Clarify this upfront. 

Final Thoughts 

As we enter an epoch where cybercrime is almost an everyday reality, SOC services in India are now essential rather than optional. This is the case whether you are a fintech company handling UPI payment transactions, a hospital dealing with sensitive patient information, or a startup storing customer data cloud—security monitoring done in real time could be the deciding factor between ongoing operations and closure. 

FAQs

1. What is a 24x7 SOC service and how does it benefit businesses in India?

A 24x7 SOC service provides round-the-clock monitoring, rapid threat detection, and specialized incident response, significantly reducing risks from cyberattacks for Indian businesses.

2. How do SOC services help with regulatory compliance in India?

Leading SOC providers align with Indian regulations (like CERT-In, RBI, PCI DSS) and supply continuous monitoring, audit-ready reporting, and prompt compliance support.

3. Are 24x7 SOC services suitable for SMEs and startups, or only large enterprises?

Modern SOC providers in India offer scalable and affordable managed SOC solutions tailored to SMEs, startups, and large enterprises alike.

4. What key features should I look for in a top SOC service provider in India?

Look for 24/7 human + AI monitoring, proactive threat hunting, industry-specific compliance, rapid response capabilities, and certification from national cyber authorities like CERT-In.

5. How quickly can a 24x7 SOC detect and respond to cyber threats?

With continuous monitoring and expert teams, Indian SOCs can identify and respond to threats in real time—limiting damage and minimizing downtime for your business.


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